FAQs - All FAQs
Where are you located?

We are Located in western Fayetteville in Westin Shopping Centre at the corner of Raeford and Cliffdale Roads. You can find a Map and Directions under About Us

What are your normal operating hours?

Tuesday,  Wednesday, Thursday &  Fridays 7:30 AM - 5:30 PM
Saturdays we are open 8 AM - 3 PM.
We are closed on Sundays & Mondays and most Holidays.
*We close at out posted D-I-Y hours if all our pets have been picked up.

Do-It-Yourself hours are:

Tuesday, Wednesday, Thursday & Friday 9 AM - 4PM 

Saturdays 9AM- 2PM

Do I have to have an appointment to get my pet groomed or bathed?

Yes, you have to have an appointment for Professional Bathing and Grooming services.

Do I need an appointment for the Do-It-Yourself service?

No, but, If it is your first time visiting us, it is a good idea to give us a call so that we can verify vaccine information or bring a computer receipt from your veterinarian. Please visit our healthy pet policies page for our requirement for vaccines.

What do I need to bring with me to use the Do-It-Yourself facilities?

All you need to bring is you and your pet and vaccine history if you have never been to see us. We supply tub, water, aprons, shampoo, conditioner, ear cleaner, towels, brushes, dryers.

I have heard of your Amazing De-shedding Service. What is it?

Our De-Shedding service is one of our most popular services and is an excellent addition to the quality bath service that we offer. Id you have not tried our De-Shedding service, you have not had the best!  Our De-Shedding Service includes a combination of shampoos, conditioners, drying and carding techniques that help remove your pet’s loose hair. If you are tired of the tremendous amount of loose coat that your pet is leaving around the house, this service is for you! We use several techniques to help release most of the loose coat that your pet is naturally shedding. Not only does this reduction in coat leave your pet’s coat and skin healthier. You might even let him have his chair back! You will see the most from this service by bringing “Scruffy” to visit us every 3-4 weeks for this service.  Give it a try.

How do I make an appointment?

Call us at (910) 764-3113 to request an appointment.

Can I stay while my pet is being groomed?

No, You are your pet’s best friend. Obviously your pet will choose you over us while you are present in the building. Please give us a chance to take care of your pet with the least amount of stress. You are always more than welcome to inspect our shop and check out how we interact with other pets.

What kind of bathing products do you use?

We use all natural shampoos and conditioners. We also have a variety of these products available for purchase and also provided for use with our Do-It-Yourself (DIY) bathing service.

I do not have proof that my pet has been vaccinated. Can I still come in for an appointment or to use the Do-It-Yourself (DIY) bathing facilities?
No, to maintain a fair and healthy environment, we need to verify vaccines with either paper work that you provide or by contacting your veterinarian(s).